Refund Policy

Transparent and equitable refund terms to ensure your comfort

Introduction

At MildBreezeGarden, we recognize that plans can change and are committed to a straightforward refund approach. This policy establishes the guidelines under which refunds are granted for our yacht charter services.

Before booking, please review this policy thoroughly. You consent to these refund conditions by reserving a charter with MildBreezeGarden.

Cancellation and Refund Protocol

Above 72 Hours Prior to Charter

100% Refund

Refundable: Entire amount minus transaction fees

Refund Duration: 5-7 working days

Transactional Fee: £50 for card payments

Criteria: Must be requested through written communication

Between 24 to 72 Hours Before Charter

50% Refund

Refundable: Half of the total charter fee

Refund Duration: 7-10 working days

Transactional Fee: £25 deducted from the refund amount

Criteria: Valid rationale needed; administrative charges applicable

Under 24 Hours Before Charter

No Refund

Refundable: Refunds not available

Exception: Consideration for extreme situations

Alternative: Charter credit could be provided at the decision of management

Criteria: Supporting documentation necessary for emergencies

Cancellations Due to Weather

Our Weather Pledge

Your safety is our highest concern. Should the weather be deemed hazardous for charter activities by our authorized captain, we offer several alternatives:

  • Complete Refund: If rescheduling isn't feasible, a full refund will be provided
  • Rescheduling: Book a new date for your charter without extra costs
  • Charter Credit: Obtain a credit that's good for one year from the initial charter date

Weather Evaluation Procedure

Our evaluation of weather includes:

  • Analyzing wind speed and bearing
  • Assessing waves and oceanic conditions
  • Forecast of visibility and rain
  • Advisories and alerts from the Coast Guard
  • Safety assessment from our professional captain

Decision Timeframe: Choices regarding weather-related cancellations are made at the latest 4 hours before the intended departure.

Refunds for Medical Emergencies

Extraordinary Situations

We're aware that unforeseen medical situations can arise. The cases listed below may be subject to special refund considerations:

  • Immediate hospitalization due to sudden illness or injury
  • Immediate family member passing
  • Call to military service or urgent recall
  • Summoned for jury duty or a legal court order
  • Travel affecting natural calamities

Proof Required

Please provide the following to process requests related to emergencies:

  • Medical note or hospital records
  • Death certificate, if relevant
  • Legitimate military orders
  • Legal court summons or proof of jury duty
  • Emergency declarations or travel warnings

Procedure: Emergency refund claims are managed within 3-5 days after the submission of required proof.

Cancellations Due to Operational Issues

Technical Disruptions

In the event of mechanical malfunctions with your assigned vessel that can't be fixed:

  • Alternate Vessel: An effort will be made to provide a similar substitute
  • Complete Refund: If a fitting replacement cannot be arranged
  • Partial Refund: If the substituted vessel has a different price
  • Compensation: Additional compensation might be offered for the inconvenience

Unavailability of Crew

In the unusual event that an accredited crew is not available:

  • An alternative crew will be organized when possible
  • A full refund if the charter cannot continue
  • Option to reschedule with no additiona costs

Refund Disbursement

Mode of Reimbursement

All refunds are returned using the initial payment method:

  • Card Payments: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Cost of Processing

Card Transaction Expense

£50 charge for terminations requested over 72 hours ahead

Bank Transfer Expense

£25 charge for all bank transfer reimbursements

Foreign Transaction Cost

Additional charges might apply for cross-border dealings

Credit for Charters

Instances for Credit

Charter credits are sometimes offered instead of refunds in these scenarios:

  • Late termination requests (less than 24 hours notice)
  • Cancellations due to weather
  • Voluntary reschedule requests
  • Interruptions in operations

Terms of Credit

  • Period of Validity: Valid for 12 months from the date of issue
  • Non-transferable: Cannot be transferred to others
  • Amount: Equivalent to the full booking value (excluding processing costs)
  • Application: Usable for any available charter
  • Expiry: Will not be extended beyond a 12-month period

Compensation for Partial Services

Service Disruptions

If your charter is disrupted or curtailed due to reasons we control:

  • A rebate proportional to the non-utilized duration
  • Credit for an upcoming charter of the same value
  • Complimentary extras or upgrades

Disruptions by Guests

If a charter ends sooner due to guest behavior or breaches of safety:

  • No rebate for the portion not used
  • Complete payment is still required
  • Additional fees may be incurred

Settling Refund Disagreements

If you take issue with a refund decision, options include:

  • Asking for a reassessment by our management
  • Providing further evidence or documents
  • Engaging with consumer protection bodies
  • Considering legal options according to relevant laws

Procedure for Requesting a Refund

Step 1: Getting in Touch

Place your refund request through:

Step 2: Supply Necessary Details

Ensure your request includes:

  • Confirmation number for your reservation
  • Scheduled date and time of the charter
  • Cancellation reason
  • Any relevant supporting documents
  • Your preferred repayment method

Step 3: Approval and Processing

Our team will confirm receipt of your request within a day, evaluate it in line with this policy, reach a decision within 2 days, and proceed with approved reimbursements as per the specified timelines.

Key Points to Remember

  • All requests for refunds must be in written form
  • Reimbursements are conducted in £, irrespective of the original currency used
  • We strongly suggest obtaining travel insurance
  • This policy may be subject to modifications, given a 30-day notice
  • Refunds adhere to relevant taxes and regulations

Get in Touch

For inquiries regarding refunds or to initiate a refund process:

Refunds Department
MildBreezeGarden Marine Services Ltd.
Harbour House, Marina Drive
Southampton SO14 3TG
United Kingdom

Phone: +44 23 8000 1234
Email: refunds@mildbreezegarden.rest
Business Hours: Monday to Friday, from 9 AM to 5 PM

Last Reviewed: August 3, 2027

Our goal is to offer a refund policy that is just and clear. Please examine these terms thoroughly prior to making a reservation and feel free to reach out with any curiosities.